Each single supply contract will be exclusively excuted under the hereiunder terms that shall prevail over any other condition which is either incompatible or in conflict with them. Any subsequent change to these conditions, must be accepted in writing by Eliche Radice S.p.A.
Delivery.The shipping date indicated in the official Eliche Radice S.p.A. order confirmation, is calculated, in working days, and is to be considered interrupted in case of circumstances beyond one’s control (strikes, natural calamity, blackouts, breakdown of plants, etc.). Whenever the goods are not collected or shipped upon the established date, as a consequence of the customer’s responsability, storage charges may be made. Unless otherwise specified, the delivery term must always be considered FCA Cinisello B. (Incotherms 2010).
Product characteristics. The products named in the supply contract and described in the official Eliche Radice S.p.A. order confirmation, can be defined on the basis of measurements or surveys or data supplied by the customer. This data, together with the methodology used to establish it, can influence the construction characteristics and the performances of the products. Whenever it can be proved that this data doesen’t conform to the reality, the responsibility for the product characteristics and for its performances, will be solely the customer’s.
Guarantee. With regard to the products subject to the supply contract, according to the regulations of Italian Law, Eliche Radice shall guarantee the absence of defects with regard to both its own processing as well as the materials used. Any claim and request for guarantee it must be made in writing and it must contain the most possible detailed description of the anomalies encountered. Eliche Radice S.p.A. must be also given the possibility to examine the product whichis presumed to be defective and to carry out non-destructive tests on it.
Any intervention, modification or repair carried out on the products supplied during the warranty period must be agreed in advance and authorised in writing by Eliche Radice S.p.A. In the absence of such authorisation, the warranty may not apply.
Any transport costs relating to products for which warranty coverage is requested, whether to the premises of Eliche Radice S.p.A. or to another location agreed in advance, shall be borne by the party requesting the warranty intervention. Where, for any reason, it is necessary for Eliche Radice S.p.A. personnel to attend the requesting party’s premises or another agreed location, all related travel and accommodation expenses shall be borne by the requesting party.
Contents of guarantee. Once a manufacturing defect has been established, Eliche Radice S.p.A. shall carry out repairs or a replacement, together with the transport of repaired or replaced product at its own expense, to the place of origin from where the defected product arrives. In addition to this, Eliche Radice S.p.A. shall reimburse the transport costs of the defected product to its factory and the transfer expenses of its personnel, if any. Any other service, responsibility or claim for direct or indirect damages, is excluded. If the product defect has been caused by improper use of the product, inadequate maintenance or improper repairs, the guarantee request cannot be accepted under any circumstance.
For any issues or assistance, please contact us at service@elicheradice.com